Shipping & Returns
SHIPPING AND DELIVERY
All freight orders are shipped LTL packaged in individual boxes, placed on a pallet and shrink wrapped. Individual pieces may be shipped via express carrier.
SHIPPING: standard transit time typically 7-21 days.
- Shipping charges must be paid in full.
- For Residential Deliveries – The freight company will contact you in advance to schedule delivery.
- Shipping charges cover one delivery attempt. The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances
- A liftgate is included FREE of CHARGE for residential deliveries.
- The driver is NOT RESPONSIBLE for unloading your items or helping in any way. They are not insured for this service. The driver is only responsible for placing the pallet on the ground for residential deliveries with lift gate services if applicable. Make sure you have the required extra help you need to unload.
- A responsible party (18 years or older) must be present to inspect, inventory, and sign off on delivery.
- If items are missing or visibly damaged, have the driver make a note on the bill of lading.
- Do not reject damaged items. SEE IMPORTANT NOTES ON MISSING AND DAMAGED ITEMS.
RETURNS AND REPLACEMENT:
- All Returns must be shipped by the customer within 7 days of receiving shipment.
- All returns must be authorized by Kitchen Liquidators Inc. prior to return shipment.
- For authorization, please send a request to the claims department.
- All items must be returned in original, unopened packaging to receive credit. No credit on installed or assembled cabinets.
- NO RETURNS ON ASSEMBLED CABINETS, handles, trims, toe-kicks, moldings, dummy/false doors, fillers or panels.
- DOOR SAMPLES ARE CREDITED BACK UPON KITCHEN PURCHASE VALUED $2500 OR MORE.
- Returns/Replacements are not shipped express, and will be sent when claims are complete.
- Qualifying returns will incur a 50% RESTOCKING FEE.
- The customer is responsible for setting up all return shipments and costs associated.
- Any returned product DEEMED UNSELLABLE WILL NOT RECEIVE CREDITS.
For any questions please contact Kitchen Liquidators 1-855-482-4367 or contact us here.